At The Nations Cup, we aim to provide a fair and transparent returns and refunds policy for our participants and attendees. Please read below for our policy terms, compliant with Dutch and EU regulations.
1. Eligibility for Refunds
- Tournament Cancellations: In the event that The Nations Cup cancels the tournament, we will offer full refunds for registration fees.
- Withdrawal by Participants: If a participant withdraws more than 13 days prior to the tournament start, they are eligible for a 100% refund of the registration fee. Withdrawals within 13 days of the event are non-refundable.
2. Refund Process
- Refunds are processed within 7 days from the cancellation or withdrawal request approval.
- All refunds will be issued to the original payment method.
3. Non-Refundable Items
Personalized merchandise, team kit, or special services ordered as part of the tournament registration are non-refundable, unless damaged or incorrect upon delivery. Claims must be submitted within 14 days of receipt.
4. How to Request a Refund
For refund requests, please contact us at contact@thenationscup.org with your registration details.
5. Event Changes
If the event is rescheduled, tickets and registrations will automatically transfer to the new date. Refunds will be provided if the new date is unsuitable for registered participants.
6. Exceptions
Refund policies may be adapted for certain unforeseen circumstances or force majeure situations. Any exceptions will be communicated to participants.
